FAQs

  • 1. Introduction and Scope
    How does Gallagher Small Business differ from other alarm systems? 

    This Privacy Statement applies to the Gallagher Small Business App, supplied by Gallagher Group Limited.

    The Small Business App provides a connection to the Gallagher Small Business cloud service, allowing the user to access their site security system for the purpose of arming/disarming their system, viewing and managing alarms, collaborating with other people that are alarm responders for that site, and to elect to send a guard as a first responder.

    Ever hear of the iceberg analogy?  You know, where 90% of the iceberg is under water and all you see is the 10% that sticks out of the water.  Well, a traditional alarm system is a bit like that.  You see the alarm keypad on the wall, but it’s just one of many parts that are working to secure your building.

    Traditionally, a business security solution works a bit like this: You pay an installer who puts in your system.  From that point, the alarm talks to the monitoring centre, they talk to the guard company, who then responds back to the monitoring centre and your installer.  Phew!  At the end of it all, you get an invoice and you're not sure why or what for.

    Gallagher Small Business simplifies the whole process, saves you money, and puts the power back in your hands.  Through the app, you'll receive the right information at the right time, directly to your mobile phone, instead of through another company.  Gallagher Small Business provides total visibility of what's happening on your site and puts you in control of choosing what to do next – including the option to call a professional guard to check it out.
    Monitoring Infographic

  • 2. How to Reach Us
    Why do I need a security system?

    Please note that our App and our cloud services are processing personal information on behalf of a site that has a Gallagher Small Business security system. For questions or complaints about the personal information they hold about you, please contact the site that invited you.

    The world headquarters of Gallagher Group is in Hamilton, New Zealand, where we have appointed internal Privacy Officers. To enquire about this Privacy Statement, or if you have any technical questions about how the Gallagher Small Business App works, please contact us via email (privacy@gallagher.com) or by calling +64 7 838 9800. You can also write to Privacy Officer, Gallagher Group Limited, 181 Kahikatea Drive, Hamilton 3206, New Zealand.

    Security alarm systems are as much about preventing a break-in as detecting them. The disruption to your business activities can be crippling, so deterrence is the best form of protection.

    Traditional systems allow you to manually arm and disarm from a keypad on the wall. They make it really difficult to change any settings or add/remove people from the system. At best, they might have an app that you can log in to, but they won't provide the visibility or control that you really need.

    Gallagher Small Business puts the control in your hands.  From the app you can arm and disarm from anywhere, manage users, see real-time progress of an alarm event, and respond accordingly. Find out more about our features here.

  • 3. Personal Information, Collection and Uses
    How much does it cost?

    3.1 What is personal information?

    Personal Information is information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified, directly or indirectly, by reference to an identifier such as a name, an identification number or location data.

    3.2 How we collect personal information

    Registration for the app will involve your business owner or administrator entering your name, email and mobile number in the Gallagher Small Business cloud service.  The service then uses these details to send an invite to you.  Once you register your details, a credential is downloaded to your phone for the purpose of identifying your device when you connect to the system.

    We also collect some basic information about your device such as model and operating system, to ensure functional operation of our service (see 3.5.4).

    3.3 Marketing agencies

    We do not share your personal information with marketing agencies. Your information will not be sold, exchanged, transferred or given to any other company.

    3.4 Third-party service providers

    When we temporarily provide your personal information to companies that perform services for us, such as Apple or Google Firebase, written data processing agreements require them to protect the information.

    3.5 Situations where we process your personal information

    3.5.1 Registration of your Mobile Credential ID

    Registration will involve the site storing your name, email and phone number for the duration of the time you use our service. We store your email and mobile number for the purpose of contacting you should an event happen on your site.

    3.5.2 Using your device

    3.5.2.1 Mobile Arming when there’s no connection to the cloud service

    The App communicates with the Gallagher Bluetooth® Low Energy or NFC equipped Reader in order to provide a connection to the system to perform actions such as arming/disarming areas or locking/unlocking doors. In order to provide this functionality, you must have a registered Mobile Credential. 
    When your device communicates with a Reader, it sends your Mobile Credential ID (a random number which cannot be associated to you) and then uses the FIDO UAF protocol to securely authenticate your device. More information on FIDO can be found at https://www.fidoalliance.org

    3.5.2.2 Location Services

    The App may ask for permission to access your device's location. For Android devices, location permissions are required to use Bluetooth® Low Energy scanning in any way. For iOS devices, location permissions are required to enable Background scanning.
    Gallagher Small Business does not use your location. It is never stored or transmitted in any way. These location permission requests are only in place because the operating system requires them to enable the above Bluetooth® Low Energy features.

    3.5.2.3 Log data and troubleshooting

    The App will collect logs to assist in troubleshooting should an error occur. This includes information about your activity.  These logs are stored locally on your device and sent to Gallagher’s logging service.  Error logs are deleted from our service after 30 days.

    3.5.4 Telemetry

    Whenever your Gallagher Small Business communicates with Gallagher’s cloud services, in order to provide you services and to enable us to improve our products, we send and store the following:

    • Mobile Device Operating System (e.g. iOS or Android)
    • Operating System Version (e.g. iOS 11.4.1)
    • Installed version of the Gallagher Small Business app (e.g. 11.0.0.74)
    • Authentication token
    • We store only the most recent copy of this information in the cloud, and we do not store history of your connections over time.
    • Your authentication token is a random number that cannot be associated with you without administrative access to the Gallagher Small Business cloud service.

    Security systems range from the do-it-yourself kind for a few hundred dollars, to commercial grade costing anywhere from $1,500 - $5,000.  When deciding what to get, it is really important to understand the problem you're trying to solve.

    The do-it-yourself option:

    These are great for home use (think the video door-bell).  For a few hundred dollars you can get a simple video camera that will capture footage and let you know when movement has occurred.

    Commercial security:

    Any business wanting the best chance of deterring and detecting an intruder, and the ability to use the event information as evidence, should be looking for a commercial grade security alarm system installed by a professional.

    When thinking about the cost of a system it's useful to consider the cost of a break-in. The unexpected costs that come from damage, theft, lost-time, and reduced productivity can be significant. Gallagher Small Business helps protect your bottom line by making it easy for you to control who has access to your premises. It also alerts you quickly when it’s someone who wasn’t invited.

    Designed with efficiency and clear communication in mind, you’ll avoid entry and exit delays and unnecessary call-outs to false alarms. Transparent pricing and costs mean there are no surprises at the end of the month. Gallagher Small Business also takes the hassle out of finding an installer and getting quotes.  It really is security made simple.

  • 4. Your Privacy Choices
    Why Gallagher?
    We are processing your personal information on behalf of a site that has a Gallagher Small Business system installed. If you do not register using our App, or if you delete the App or the credential, then you will not be able to use your device to perform actions such as arming or disarming the site. To stop receiving notifications from a particular site, or for questions or complaints about your personal information, please contact the site that invited you.

    Gallagher is a trusted and award-winning global leader in security.  Our enterprise level solutions protect large sites with some of today’s highest security requirements – think airports, hospitals, and power stations. We’ve taken our extensive knowledge and technology and created something to give small business owners greater control in managing their security.  Total control all in the palm of your hand with Gallagher Small Business, our cloud-based mobile security solution.

    You’ve worked hard to build your business. Let Gallagher Small Business help you protect it.

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