End User Cancellation Policy

 1. Purpose

The purpose of this policy is to provide you with information on the following:

(a) When you can cancel the Gallagher Small Business End User Terms and Conditions (“End User Agreement”);

(b) What happens on cancellation of your End User Agreement; and

(c) How you can restart your subscription to our Products and Services.

We recommend that this policy is read in conjunction with your End User Agreement. To the extent that any inconsistency arises between the End User Agreement and this policy, your End User Agreement will prevail.

Terms used in this policy will have the same meaning given to them in your End User Agreement.

Please note that we may update this policy from time to time. The latest version of this policy will be available on our website, www.halo.gallagher.com/Cancellation-Policy.

If you have any questions relating to cancellation of your End User Agreement or are unhappy with the Products or Services that we provide for any reason, please contact our Customer Success Team at Smallbusiness@gallagher.com or on 0800 654 256.

2. When can you cancel the End User Agreement?

The End User Agreement remains in place until it is cancelled by you or by us.

2.1 Your right to cancel

If you need to cancel your subscription to the Products and Services, all you need to do is provide at least 1 month’s written notice to us at Smallbusiness@gallagher.com or on 0800 654 256.

You may also cancel your End User Agreement by written notice to us at the above email or Gallagher Small Business Security, Private Bag 3026, Waikato Mail Centre, Hamilton, 3240, New Zealand; if any of the following occurs:

(a) We commit a material breach of the End User Agreement and, if capable of remedy, we do not remedy that breach within 30 days of receiving written notice from you.

(b) We are subject to liquidation, receivership or bankruptcy proceedings.

(c) You are no longer in legal possession of the Site (which may include by virtue of the sale, lease, sub-lease, termination of lease, assignment or other disposal of the Site).

The effective date of cancellation will be the date set out in your written notice to us.

2.2 Our right to cancel

We may cancel your End User Agreement at any time by providing at least 1 month’s written notice to you.

We may also cancel your End User Agreement by written notice to you (with effect from the date specified in the notice) if any of the following occurs:

(a) You commit a material breach of the End User Agreement and, if capable of remedy, you do not remedy that breach within 30 days of receiving written notice from us.

(b) You are subject to liquidation, receivership or bankruptcy proceedings.

(c) You are no longer in legal possession of the Site (including by virtue of the sale, lease, sub-lease, termination of lease, assignment or other disposal of the Site).

(d) We request that you provide a guarantor and you fail to provide a guarantor to us within a reasonable timeframe.

Please note that, in addition to the above, we may stop providing the Products and Services to you if you stop paying the Subscription Fee (including where there is payment failure due to insufficient funds, incorrect or outdated payment information or transaction disputes).

3. What happens on cancellation of your End User Agreement?

3.1 Payment of Fees

You are required to pay all Fees that are due and payable up to effective date of cancellation of your End User Agreement, including your ongoing Subscription Fee.

Please note that if you fail to pay these Fees, we may exercise our rights under the End User Agreement (which may include referring the matter to an external debt collection agency).

3.2 Small Business Portal and Small Business Application

Your account on the Small Business Portal and Small Business Application will be closed at the effective date of cancellation of your End User Agreement.

Please note that you will no longer be able to access your information on the Small Business Portal and Small Business Application from this date.

3.3 Cancellation Charge


If you cancel within the first year of your End User Agreement, we may charge you a “Cancellation Charge”.

The Cancellation Charge will be the equivalent of three months of your Subscription Fee. The Cancellation Charge is payable within 14 days of the effective date of cancellation.

Please note that you will not be required to pay any Cancellation Charge if the End User Agreement has been cancelled by us for no reason, or if the End User Agreement has been cancelled by you due to a breach by us of the End User Agreement.

3.4 Hardware

We will not remove any Hardware from your Site at the end of your End User Agreement, except as set out below.

If your End User Agreement ends before you have paid the full Install and Hardware Fee for the Hardware, we will continue to own the Hardware and you must allow us access to your Site to remove our Hardware and all other related equipment on Site.

If your End User Agreement ends after you have paid the full Install and Hardware Fee, you may request that we remove the Hardware from the Site. However, if you do so:

(a) you must pay our out of pocket costs and expenses relating to such removal;

(b) you must grant us access to the Site for a period of 90 days from the date of your request; and

(c) on and from removal, we will own the Hardware (but will not be required to pay or reimburse you for the Hardware unless we agree with you otherwise).

If we are removing Hardware, we will contact you to arrange a day and time for its removal. We will notify you if there are any delays or changes to the removal date, but we will not be responsible for any costs or expenses that you may incur as a result of any delay.

We will not in any circumstances be required to reinstate your Site following the end of the End User Agreement.

3.5 Other

At the end of your End User Agreement, we will return any keys or access cards that you have provided to us to provide the Services.

We will also cease to access your Site (unless required for the removal of Hardware as set out in paragraph 3.4 above).

The cancellation of the End User Agreement for any reason will not affect any rights which accrued before cancellation or which otherwise relate to or may arise at any future time from any breach under the End User Agreement prior to cancellation.

Please note that we will not in any circumstances have any liability or obligation to provide any refund of any amounts that you have already paid to us, to the fullest extent permitted by applicable law.

4. How can you restart your subscription to our Products and Services?

We will keep your account with us open for a period of three months from the effective date of cancellation, so if you decide to come back, you can have continued access to existing data and your existing Subscription Fee will apply.

If you wish to restart your subscription, please contact our Customer Success Team at Smallbusiness@gallagher.com or on 0800 654 256 to discuss.

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